SproutShout Support

1. Open SproutShout Settings and tap Restore.
2. Tap Sync and allow the status check to finish.
3. Confirm the device is signed in to the Apple or Google account that made the purchase.
4. Confirm the store shows the subscription as active.
5. Restart SproutShout and try again.

Tap Manage under SproutShout Pro or open your Apple or Google subscription settings. Canceling stops future renewal but normally does not remove the remaining paid access. Uninstalling the app does not cancel.

Apple and Google sandbox subscriptions use accelerated timelines for testing. Those timelines and test purchase amounts are not the real customer billing schedule.

Apple or Google processes the payment and decides refund requests. Use the applicable store’s purchase-support process.

A service restriction can affect one online feature or multiple paid online features, but it does not cancel or refund an Apple or Google subscription. Local plant data, legal information, subscription management, and support remain available. In Settings, copy the nonsecret Support ID and email it to [email protected] with the feature, approximate time, and why you believe the restriction should be reviewed. Do not send passwords, payment-card details, full receipts, or the allegedly illegal or harmful content itself. The Support ID helps locate a pseudonymous record but is not proof that someone is authorized to request destructive changes.

AI Helper sends the message, attached photos, selected plant details, and limited chat history needed for context through SproutShout’s backend to OpenAI. The first time you open AI Helper on an installation, review the disclosure and choose Agree and continue to enable it or Not now to leave without sending AI content. You can review or withdraw permission in Settings.

Pro currently includes 40 Identify, 75 Diagnose, 250 General, and 40 Weather Assist requests per calendar month. The app shows your current usage.

No. When Identify explicitly asks for one more image after a low- or medium-confidence response, SproutShout can issue one short-lived, one-time free refinement. If you cancel or decline, that grant is revoked and a later unrelated image counts normally.

Image quality, plant similarity, incomplete context, and automated-model limitations can all affect results. Treat responses as possibilities to verify—not professional diagnosis or safety advice.

Reporting is optional. If you submit one, SproutShout sends the latest AI response in that tab, your selected preset reason, the AI mode, and a random report ID. The backend adds review status and server timestamps. The stored report fields do not include your prompt, photos, location, plant context, account information, installation ID, free-form report text, or raw IP address. Network providers still process ordinary connection information while handling the request.

Use Clear chat in the relevant AI tab. It clears only that tab’s locally saved thread and chat images.

Check the saved location, connectivity, and timestamp of the weather data. Forecasts and provider observations can differ from conditions at your exact garden. Use local judgment before delaying or adding care.

Weather Assist uses the location label and coordinates you choose and save. It is sent when you request weather guidance. SproutShout does not include an advertising location tracker.

Check SproutShout’s notification settings, then confirm notifications are allowed in your device settings. Battery-saving or focus modes can delay delivery. Opening the app also lets it refresh local schedules.

Open SproutShout to refresh the local widget snapshot. If needed, remove and re-add the widget, then check that the app and operating system are current.

Outside-app timer presentation depends on platform support and settings. Keep notifications enabled and confirm any applicable Live Activity settings on iPhone.

Open the file with SproutShout. If the sending app does not offer SproutShout directly, open its share menu and choose SproutShout, or use the import guidance in SproutShout Settings.

It can contain the plants you selected, profile details, notes, environment and schedule information, and a limited care history. It does not contain the plant photo files themselves. Review the destination before sending.

Creating a normal export requires Pro at launch. Receiving/importing a shared file and owner-update workflows can remain available without Pro as described in the app.

Your plant library, notes, schedules, history, settings, saved plant photos, and saved AI chats are stored on your device. SproutShout does not currently provide account-based cloud synchronization for that library.

Delete individual plants in SproutShout, clear AI chats by tab, remove caretaker plants in Settings, or clear the app’s storage/uninstall it to remove all app-local data. Deleting a plant or replacing its photo removes SproutShout’s app-owned photo copy when one exists; it does not delete the original from your photo library or another app. Clearing storage or uninstalling can be permanent and does not cancel a subscription.

Email us and include the Support ID shown in Settings if available. Because there is no SproutShout login account, the Support ID can locate a pseudonymous backend record but is not enough by itself to authorize deletion. We may ask for additional, narrowly tailored verification before deleting data; do not email passwords, government identification, full receipts, or payment-card information unless qualified legal counsel specifically determines it is required. Your Apple or Google store account is separate and remains controlled by that provider. Purchase, fraud-prevention, legal, dispute, or active-security records may need to be retained where permitted by law.